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Terms & Conditions

PPL TRAINING Website & Business Terms & Conditions

Amended 09/05/24

Website Terms & Conditions

For access to and use of this website and of the services offered via this website by PPL TRAINING LIMITED

1. Preamble

PPL TRAINING LIMITED (hereinafter referred to by its brand name "PPL TRAINING") provides the information and services offered to you via this website (hereinafter referred to as "the services") subject to the terms and conditions set out herein.

By accessing the PPL TRAINING website (hereinafter referred to as "the website") and/or using any of the services offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions set out herein.

PPL TRAINING may at any time and at its absolute discretion modify these terms and conditions without notice and accordingly, your continuing access to and/or the continuing use by you of the website will be subject to the terms and conditions in force at the time of such access and/or use.

Accordingly you agree to review these terms and conditions periodically, and that by continuously accessing the website and/or continuously using any of the services offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions as set out herein at the time of such access and/or use. Terms and conditions relating to special offers, which are, from time to time, contained elsewhere on the website, shall, to the extent that those terms and conditions conflict with the terms and conditions contained herein, take precedence over the conflicting provisions contained herein.

If you do not agree to these terms and conditions please exit and do not use the website.

2. Content of the Website

Whilst every effort is made to update the information provided on the website on a regular basis, PPL TRAINING makes no representations or warranties, whether express, implied, in law, or in equity or otherwise, as to the accuracy, completeness, correctness or reliability of information contained on any of the pages comprising the website and to that effect shall not in any manner be bound in any manner by or otherwise be held responsible for any inaccuracy, incompleteness, non-correctness or unreliability of information contained on the website or any of the pages comprising the website.

PPL TRAINING reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of the website.

No opinions, information, data or content contained on the website shall be construed as legal or other professional advice and some are offered for information purposes only.

PPL TRAINING gives no warranties and makes no representations as to the accuracy, completeness, correctness or reliability of any such opinions, information, data or content.

3. Copyright and Intellectual Property Rights

This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights of, in or in connection with all materials made available through the website (including but not limited to information, texts, graphics, images, links, sounds and all other information and software published or otherwise contained in the website) are, unless otherwise stated, the exclusive property of PPL TRAINING who is the lawful user thereof and are protected by both national and international intellectual property right laws.

Accordingly, any unauthorised copying, reproduction, transmission, display, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof in any form or by any means will constitute an infringement of such copyright and other intellectual property rights.

The trademarks, names, logos, service marks and related proprietary property (hereinafter collectively referred to as "the trademarks") displayed on the website are registered and unregistered trademarks of PPL TRAINING who is, unless otherwise stated, the exclusive owner and the lawful user of the trademarks.

The trademarks are protected by both national and international trademark, passing-off and other laws and may not reproduced, copied or otherwise used in any form or by any means.

Nothing contained on this website should be construed as granting any licence or right to use any such copyrights or other intellectual property rights or the trademarks without the prior written permission of PPL TRAINING.

4. External Links

External links may be provided for your convenience only, but they are beyond the control of PPL TRAINING and accordingly no statement or representation is made nor any warranty or guarantee is provided by PPL TRAINING as to the accuracy, completeness, correctness or reliability of their content.

Use or reliance on any external links provided is at your own and exclusive risk.

When visiting external links you must refer to that external website's terms and conditions of use.

5. Children

If you are under 18 years of age, you may use the website only under the supervision of a parent or guardian. If you represent that you are of sufficient legal age to use the website you will be bound by any legal obligations and liabilities that you may incur as a result of accessing or using the website and the services.

You agree to supervise all usage of the website by any minors under your name or account.

6. Verification

You acknowledge and agree that PPL TRAINING shall be entitled to establish the authenticity of any communication transmitted to it by way of or otherwise through the Internet which purports to emanate from you.

You agree that all instructions, consents, commitments, reservations and any other communications which purport to emanate from you and which are sent to PPL TRAINING by way of or otherwise through the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form and content actually received by PPL TRAINING and you will be bound by such details with no liability of whatever nature attaching to PPL TRAINING in connection thereto.

You waive all and any rights you have or may have or otherwise obtain against PPL TRAINING arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that PPL TRAINING acts on your instructions or instructions purported to emanate from you.

You hereby agree to indemnify PPL TRAINING against all and any claims, liabilities, losses, costs, fines, damage and expenses incurred (whether directly or indirectly), arising as a result of the fact that PPL TRAINING has acted on your instructions or instructions which purport to emanate from you.

7. System Availability

PPL TRAINING will use reasonable endeavours to maintain full system availability subject to the terms and conditions contained hereto, except during scheduled maintenance periods.

Notwithstanding the above, PPL TRAINING may make changes and/or improvements to the features, functionality or content of the website at any time without notice.

8. Warranties & Disclaimers

You warrant and guarantee that every instruction and all information given by you to PPL TRAINING shall be accurate, true and correct.

PPL TRAINING makes no representations or statements and provides no warranties, or guarantees (whether express, implied, in law or in equity or otherwise) regarding the website, any services provided via the website or the suitability of any of the services for a particular purpose.

As PPL TRAINING provides certain services to you via the Internet, PPL TRAINING makes no representations, nor gives any warranties or guarantees of any nature as to the availability of any communications network or systems of any third party on whom or on which you may rely on to request the provision of any of the services or PPL TRAINING may rely on to provide any of the services.

PPL TRAINING shall not be responsible for and disclaims all and any liability for any loss, liability, damage (whether direct, indirect, special, incidental, punitive, consequential or otherwise and including without limitation loss of profits, loss of earnings, business interruption or loss of information), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to using of or relying on any information provided on or via the website or any pages of the website, any e-mails sent to, from, via or in connection with the website, any services provided via the website or PPL TRAINING, any viruses that may infect your computer or other property on account of your access to and/or use of the website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the website for any reason whatsoever and the supply, or failure or delay in supplying any of the services offered via the website and you agree to indemnify and hold harmless PPL TRAINING in respect of any loss, liability, damage (whether direct, indirect special, incidental, consequential, punitive or otherwise and including without limitation loss of profits, loss of earnings, business interruption or loss of information), personal injury or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable to, directly or indirectly, any of the aforesaid.

Any delay or failure of PPL TRAINING to comply with or breach of any of these terms and conditions or agreements if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea (including tsunami), flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of PPL TRAINING, will not be deemed to be a breach of these terms and conditions or agreements nor will it subject PPL TRAINING to any liability to you for as long as any such force majeure event persists.

Notwithstanding the generality of the above provisions, PPL TRAINING makes no statements or representations and provides no guarantees or warranties as to the continuing or uninterrupted access to or use of the website or the services or any other facility provide by or via the website.

9. Security

The website is viewed over a secured connection. Any information provided by you on the website cannot be viewed by anyone else over the Internet. When you decide to make a purchase all information is 256bit encrypted according to the SSL (Secure Sockets Layer) technology. This technology automatically encrypts your information before it is sent to PPL TRAINING. It also encrypts any information PPL TRAINING returns to you.

SSL is widely used and is trusted as providing the highest level of protection of data between you and PPL TRAINING server. For more information on SSL visit Netscape's website. SSL only works with SSL enabled browsers and does not encrypt email.

10. Miscellaneous Provisions

These terms and conditions do not constitute any agreement or relationship of joint venture, partnership, employment or agency or any fiduciary relationship between the parties.

These terms and conditions shall be governed by and construed in accordance with the laws of England.

Any action or other form of proceeding brought by any party against the other party arising out of or in connection with these terms and conditions shall be brought before the District Court of the District in which the registered office of PPL TRAINING is situated and the parties hereto submit to the exclusive jurisdiction of such court for the purposes of any such action or proceeding.

You may not assign any of these terms and conditions or any of your rights or obligations hereunder without the prior written consent of PPL TRAINING, which consent shall be given or withheld at PPL TRAINING sole discretion.

The titles and subtitles contained herein are used for convenience only and shall not limit or otherwise affect or be used in the construction or meaning of any terms or provisions hereof.

If any provision hereunder is invalid, illegal or incapable of being enforced by any rule of law or public policy, all other conditions and provisions contained herein shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any party.

In construing the provisions hereunder, an ambulatory and not a static, approach shall be followed.

These terms and conditions constitute the entire agreement of the parties and supersedes all prior agreements and undertakings, both written and oral, between the parties, or any of them, with respect to the subject matter hereof and, except as otherwise expressly provided herein, are not intended to confer upon any other person any rights or remedies hereunder.

PPL TRAINING Business Terms & Conditions

1. Definition

1.1 - ‘PPL’ means PPL TRAINING LIMITED whose registered office is at PPL House, 6 Opus Avenue, York Business Park, York, YO26 6BL

1.2 - PPL TRAINING LIMITED company registration number is 03982955

1.3 - ‘Contract’ means the contract for provision of services by PPL to the customer.

1.4 - ‘Customer’ means the company or person procuring services from PPL.

1.5 - ‘Intellectual Property Rights’ means any service or trademark, copyright, design, or other industrial or intellectual property right.

1.6 - ‘Order’ means the written order sent by the customer for the supply of services by PPL and includes purchase orders, faxes, emails and all other forms of written confirmation sent either electronically or post.

1.7 - ‘Services’ means the subject matter relevant to the order or contract.

1.8 - ‘Terms’ as set out in this document.

1.9 - ‘On-site’ means that a course is to be held at a customer's premises or other pre-agreed suitable 3rd party location.

2. Order Acceptance

2.1 - No contract will exist until an order has been accepted in writing by PPL. Acceptance can be emails, course joining instructions, pro forma invoice or invoice.

2.2 - No terms set out in any other communication or document shall amend or exclude any of these terms except for those consented in writing by PPL.

2.3 - Where PPL is acting in an ‘agent’ capacity for services delivered by a third party organisation, the customer accepts that the ultimate liability for the services delivered rest solely with that third party organisation. The customer accepts that PPL will endeavour to manage their responsibilities as a booking agent, but will not hold PPL responsible or any loss or damage caused by the third party organisation that provided the service(s) where PPL acted as an agent.

3. Prices

3.1 - Prices quoted do not include VAT.

3.2 - Prices quoted will be PPL's current prices.

3.3 - PPL reserves the right to review prices prior to the commencement of any contract.

3.4 - Unless otherwise stated all prices quoted are in pounds sterling.

3.5 - If you are paying in a currency other than pounds sterling you will be charged at the exchange rate at the time of payment.

4. Delivering Services on Customer Sites

4.1 - Where services are delivered on customers sites the customer must ensure that the correct resources are available and that the activities associated with the training can be carried out in a safe manner.

4.2 - PPL reserves the right to suspend the delivery of services and/or remove personnel if the resources and safety measures are not adequate.

4.3 - Where these circumstances arise full cancellation will be charged.

5. Payment

5.1 - Payment will be due in full 30 days upon receipt of invoice which will be issued at the point out booking the training / services.

5.2 - In order to ensure correct allocation of funds it is the customers’ responsibility to ensure that remittance advice is supplied to PPL.

5.3 - Where a customer fails to pay before the course (if applicable), the place will be forfeited and the cancellation/rescheduling terms applied.

5.4 - Where a credit agreement is in place, invoices are due for payment within those agreed terms. Payment terms will be displayed on all invoices.

5.5 - Punctual payment of invoices and other amounts payable is part of the customers’ contractual obligations.

5.6 - PPL reserves the right to claim interest and recover any debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

5.7 - PPL reserves the right to suspend further work if an invoice has not been paid by the due date.

5.8 - Where genuine doubts arise around the financial stability of a customer, PPL reserves the right, without liability, to suspend work until payments have been made.

5.9 - If you the client or PPL move a course date, whether this be in centre or on-site, the original due date on the invoice will still stand and payment will be due accordingly.

6. Customer Insolvency

6.1 - PPL defines insolvency as:

  • 6.1.1 - Makes a voluntary arrangement with its creditors or becomes subject to an administration order, becomes bankrupt or goes into liquidation;
  • 6.1.2 - Encumbrance takes possession, a receiver is appointed, of any of the property or assets of the customer;
  • 6.1.3 - The customer ceases, or threatens to cease, to carry on business without prejudice PPL reserves the rights to cancel any existing contract.

6.2 - Without prejudice PPL reserves the rights to cancel any existing contract where a customer is insolvent.

7. Additional Services

7.1 - Where the customer requests and accepts additional services, these are subject to separate order(s) before work can commence.

8. Intellectual Property

8.1 - All intellectual property rights in the services or arising from the contract shall remain with PPL, unless previously agreed as part of the contract.

8.2 - The reproduction of any material provided by PPL in order to perform the contract by the customer is strictly forbidden and PPL will take legal action should this happen. PPL would deem this as a breach of contract by the customer.

9. Customer Cancellation/Rescheduling Clauses

9.1 - The Notice period for cancellation/rescheduling is applicable from the date that written notice is received by PPL.

9.2 - Any cancellation fee is based on a percentage value of the invoice, and the number of days prior to the requested cancellation is due to occur.

  • 9.2.1 - Cancellation fee will be minus the accommodation that PPL is able to cancel (In most cases this will be 100%) however where a cost is incurred this will be passed onto the client.

9.3 - The following fees apply:

  • 9.3.1 - More than 21 calendar days prior to the course commencing - 0% of invoice value due.
  • 9.3.2 - 10-21 calendar days prior to the course commencing - 50% of invoice value due.
  • 9.3.3 - Less than 10 calendar days - prior to the course commencing - 100% of course value due, accommodation will be charged as per 9.2.1.

9.4 - Course/booking rescheduling:

  • 9.4.1 - PPL will reschedule your course place free of charge only once per delegate, providing any of the above charges in 9.3 do not apply.
  • 9.4.2 - Additional course rescheduling will incur an admin fee of £150+VAT per delegate plus any costs incur as part of 9.3.

10. PPL Cancellation/Rescheduling Clauses

10.1 We endeavour to avoid making any changes to training courses. We do however reserve the right to change the following, should a circumstance arise where it is necessary to do so:

  • 10.1.1 - Alter course content without prior notice
  • 10.1.2 - Alter or cancel published dates and change venues or lecturers without liability
  • 10.1.3 - Cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date or a full refund.

11. Feedback Using Feefo Review Platform

11.1 - Upon completion of the course, the delegate may receive an invite to review PPL as a service provider and the course (which is termed as a product under Feefo).

11.2 - The reviews are strictly for internal use, they will be shared amongst Senior Managers in order to act on any comments which require attention as highlighted by the reviewer.

11.3 - The reviews will be used both on the website for PPL, and that of Feefo under PPL public profile. If you wish to submit a review but remain anonymous you have the right, and ability to do so, see Feefo’s website for details.

11.4 - We reserve the right to request that defamatory, abusive, political, or racist comments be removed from the platform as outlined under Feefo’s terms and conditions.

12. Third Party Services

12.1 - PPL strive to ensure your stay with us is enjoyable, and have a long standing relationship with Whitbread/Premier Inn group, which gives our clients more favourable rates on accommodation and food.

12.2 - Premier Inn & their associated restaurants are completely independent of PPL and it would be appreciated if any issues encountered during your stay, be it accommodation or food, are taken up with the hotel/restaurant in the first instance.

12.3 - For any issues that cannot be resolved locally, please inform PPL Customer Services at the nearest opportunity, where we will address your concern directly

12.4 - To ensure your satisfaction with the facilities provided, we recommend checking the associated Premier Inn & restaurant websites before booking.

12.5 - If you require alternative accommodation, PPL can recommend other local hotels, however this will require booking independently, and not via PPL or at PPL’s quoted rates.